Apple Conestoga in Waterloo, ON Closed now

Reviews about Apple Conestoga

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  2019-11-10, by David Weaver
  You have to love Apple. They get caught throttling down older iPhones through their ISO and still expect you pay for a replacement battery. Since my iPhone 6 is running appreciably slower than when I got it a couple of years ago I decided to pay the $35 to have it replaced. I followed due process as set out by Apple to have this completed. I set up a appointment with the Genius Bar at this location. When I arrived at the store they tested the phone and they said it should be replaced. Then the Apple store rep said but we have no batteries. I felt it was like a Seinfeld episode...you took the reservation but didn't keep the reservation. Why would they have me drive 1.5 hours round trip only to tell me they had no batteries. The whole purpose of the appointment was to have the battery replaced. It was clearly stated in the appointment. When I called Apple 'I Don't' Care customer service line to find out if they were prepared to provide some customer atonement for my time the representative said it's Apple's policy as per Tim Cook not to provide any type of reimbursement to any customer. Really, Tim what about the 200 billion Apple has squirreled away in Irish banks avoiding tax. Maybe you could spare a dollar or two....unbelievable. This one incident has really turned me off Apple. On a positive note I heard Google makes great phones!